Refund policy
RETURN & EXCHANGE POLICY
Return Window
We accept returns and exchanges within 30 days of delivery.
Eligibility
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- The item must not show signs of wear, damage, or use
Exchanges
We offer free exchanges for size or product issues.
If you received an incorrect or defective item, please contact us and we will resolve it as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method.
Please note:
- Processing times may vary depending on your payment provider
- Shipping costs are non-refundable unless the item is defective or incorrect
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or final sale conditions.
Return Shipping
- Return shipping costs are the responsibility of the customer
- Shipping costs are non-refundable
- If the return is due to our error (defective or incorrect item), we will cover the return costs
Important Conditions
- Returns must be requested before sending the item back
- Items sent without prior approval will not be accepted
- We are not responsible for lost return shipments without tracking
How to Start a Return
To request a return or exchange, please contact our support team with:
- Your order number
- A brief explanation of the issue
- Photos (if applicable)